IT Manager – Enterprise Systems

Responsibilities:

• Manage and maintain the company’s D365 ERP system; 
• Develop and implement system policies, procedures, and standards for the enterprise systems; 
• Ensure the smooth operation of the enterprise systems and provide technical support to end-users; 
• Analyze the business requirements and recommend system enhancements to improve the performance and functionality of the enterprise systems;
• Work with cross-functional teams to identify and resolve system issues and implement system integrations; 
• Develop and maintain system documentation, user manuals, and training materials; 
• Manage vendor relationships and oversee software upgrades and maintenance; 
• Monitor system performance and ensure compliance with security and data privacy regulations;
• Develop and maintain disaster recovery and business continuity plans for the enterprise systems;
• Implement new CRM and other systems;
• Lead a small team of IT business analysts.

Requirements: 

• Bachelor’s degree in Computer Science, Information Systems, or a related field;
• 5+ years of experience in managing enterprise systems, preferably D365 ERP system; 
• Experience in project management, system analysis, and business process improvement; 
• Excellent communication skills and ability to work collaboratively with cross-functional teams; 
• Strong analytical and problem-solving skills; 
• Experience in managing vendor relationships and negotiating software contracts; 
• Knowledge of the engineering industry or with finance background is a plus.