Customer Service Assistant (Security Operation Support)

Role Summary

The ideal candidate will be responsible for providing administrative support to our security operation team in the control room to ensure our services are delivered to clients in a smooth, timely and quality manner.

Job Duties:

• Provide customer service to our key clients by responding to their enquiries in a timely and quality way
• Work closely with security operation team on ad-hoc work arrangement and assign technicians to attend emergency service call
• Handle general office duties including data maintenance, photocopying, enquiry handling as well as job order record keeping
• Perform other ad-hoc assignments as required
• Work Pattern: 6-day work week (Mon-Sat), work on shift basis (8.5 hours per shift), Day: 0730-1600 / Evening: 1500-2330. Shift allowance provided
• Work location: Kwun Tong Control Room

Job Requirements:

• HKCEE/DSE holder or above
• Minimum 3 years of clerical support experience, experience in Customer Services / Call Centre is highly advantageous
• Detail-minded, willing to take up responsibility with good coordination and communication skills
• Good Command of both English and Chinese
• Proficient in MS Office including Words, Excel and Chinese Word Processing
• Immediate availability is highly preferable

Department

Building Equipment & Products

Responsibilities

The ideal candidate will be responsible for project management duties which includes tendering, design and execution of fitting out or A&A projects.

• Supervise a team of Project Coordinators for fitting out or A&A projects;
• Control and monitor overall site activities and liaise with clients, suppliers and subcontractors;
• Provide technical advice and ensure all site installation works comply with contractual and statutory requirement;
• Train up subordinates on project management skills.

Requirements

• Degree holder in Building Studies or other engineering related discipline;
• Minimum 8 years relevant experience in fitting out or building service related projects;
• Proficient knowledge in project management and problem solving skill;
• A good decision maker with strong people management skill;
• An excellent communicator with good command of both English and Chinese;
• Highly motivated, proactive and enthusiastic individual;
• Familiar with MS Office Project and AutoCAD. 

Only shortlisted candidates will be notified.